Effective Date: [24-07-2026]

At Parvesh Smart, customer satisfaction is our priority. We strive to deliver high-quality products and a seamless shopping experience. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.

By placing an order on our website, you agree to the terms outlined below.

1. Order Cancellation

Before Shipment

Orders may be cancelled before they are dispatched from our warehouse.

To request a cancellation, please contact our customer support team as soon as possible with your order details.

If the order has not yet been shipped, the cancellation will be processed, and any eligible payment will be refunded to the original payment method.

After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may refer to the Return & Replacement section below if the delivered product is eligible.

2. Return Eligibility

You may request a return or replacement if:

• You received a damaged product.
• You received a defective product.
• You received the wrong product.
• The product has manufacturing defects.
• The item delivered does not match your confirmed order.

Return requests must be submitted within 7 days of receiving the order.

To process your request, we may ask for:

• Order Number
• Invoice or Proof of Purchase
• Photographs of the product
• Photographs of the packaging
• A brief description of the issue.

3. Non-Returnable Items

Returns or refunds will not be accepted in the following situations:

• Product damaged due to misuse, negligence, or improper installation.
• Physical damage caused after delivery.
• Products showing signs of use or wear.
• Items returned without original packaging, accessories, manuals, or invoices.
• Customized, special-order, or made-to-order products.
• Products that have been altered, repaired, or modified by unauthorized persons.

4. Replacement Policy

If the product is found to be defective, damaged during transit, or incorrectly delivered, we may provide:

• A replacement of the same product (subject to stock availability), or
• A suitable alternative product of equal value, or
• A refund if replacement is not possible.

Replacement requests are subject to product inspection and approval by our support team.

5. Refund Policy

Once your return request is approved and the product has been received and inspected, your refund will be initiated.

Refunds will be processed using the original payment method.

Typical refund timelines are:

• UPI & Wallets: 2–5 business days
• Credit/Debit Cards: 5–7 business days
• Net Banking: 5–7 business days

Actual credit timelines may vary depending on your bank or payment service provider.

6. Shipping Charges

• Shipping charges are generally non-refundable, unless the return is due to an error on our part (such as an incorrect, damaged, or defective product).
• If a replacement is approved due to our error, Parvesh Smart will bear the applicable return shipping costs.

7. Damaged Packages

If the outer package appears damaged, tampered with, or opened at the time of delivery:

• Inspect the package before accepting it.
• If possible, refuse delivery if the package appears severely damaged.
• Contact our customer support immediately with photographs of the package and the product.

Prompt reporting helps us resolve the issue more efficiently.

8. Failed Deliveries

If an order cannot be delivered due to:

• Incorrect address
• Incorrect contact number
• Customer unavailable
• Refusal to accept delivery

the shipment may be returned to our warehouse.

In such cases, re-shipping charges may apply before the order is dispatched again.

9. Refund Rejection

Refund or return requests may be declined if:

• The product is found to be in working condition.
• The issue reported cannot be verified.
• The return request is made after the eligible return period.
• The product does not meet the return eligibility criteria.

Our decision will be communicated along with the reason for rejection.

10. Policy Updates

Parvesh Smart reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

11. Contact Us

For cancellation, return, replacement, or refund assistance, please contact us:

Parvesh Smart

Address: [Khasra No. 447, Amin Road, Near Sai Mandir, Ram Nagar, Kurukshetra Haryana 136118]

Email: [contact@parveshsmart.com]

Phone: [99969-49361]

Website: https://parveshsmart.com

Our customer support team will be happy to assist you and ensure your concerns are addressed promptly.